FAQ / General Questions

Who is downloadinghome.com ?
We provide billing support and customer service 24/7 for a variety of Internet vendors and merchants. Apart from providing such services, downloadinghome.com is not affiliated with the website providing the services you subscribe to. The owner/operator of each website is solely responsible for its content, the content of any promotional material they may distribute and the means of such distribution.

What is a Member ID or Order ID?
When you purchase a subscription, membership, or other product, you are issued a 21 digit order ID. You received your order ID from the online approval screen and in the email confirmation sent to you immediately after submitting your order. You should always maintain a record of your order ID and should use this number in any correspondence with a customer service representative.

Can I get information on the membership/subscription that I purchased?
Yes, use our Billing inquiry page or contact us by clicking here.

I did not receive a sales confirmation email. Why?
A sales confirmation / receipt email is sent with each order that Billing Support processes. You must enter a valid email address each time that you make a purchase to insure that you'll receive your confirmation/receipt. Please note many email accounts are now protected by spam filters that often intercept automatically generated emails such as these: please make sure you checked your junk mail folderf if you have this option activated on your email.

I have a question not answered by the FAQ! What do I do?
If your question is not answered here AND pertains to billing, passwords, or the URL (domain name) of the website, please visit our contact us page and our team of specialists will be happy to assist you.